Update - There’s a new firmware update available for Onyx that will improve the audio issues for the affected Samsung devices. Simply download the latest version of the Orion app and then connect Onyx. The app will guide you through the firmware update process.
Apr 17, 20:32 PDT
Update - We are currently working on mitigation for the Samsung Bluetooth reliability issue, which is a result of Samsung's update for power management on Android 8. Accordingly, we expect to have a firmware release available for download in about a weeks time which will resolve the issue.
Apr 9, 16:03 PDT
Monitoring - Users of specific Samsung devices (Galaxy S8, S8+, and Note 8) running Android 8 will experience problems hearing audio via Bluetooth. This includes messages received via Onyx smart walkie-talkies and audio on other Bluetooth devices not made by Orion.

When an Orion user with an affected Samsung device has the Orion app running and the phone screen turned off, they’ll hear choppy audio playback on Onyx instead of normal voice messages.

If you decide to update your Samsung device to Android 8, your Bluetooth experience will be degraded. We recommend that, if possible, you delay updating your Samsung device to Android 8 and that you await an update for your phone that addresses this issue.

We are actively monitoring the situation, and we’ll update this page as soon as a solution is available. As always, please feel free to connect with our Support team with any questions or concerns you might have.
Apr 4, 20:13 PDT
Orion Platform   Operational
Admin Portal   Operational
iOS Client   Operational
Android Client   Degraded Performance
Orion Voice Translation Service   Operational
Orion IFTTT Service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2018

No incidents reported today.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.