Monitoring - We have confirmed that the Bluetooth LE audio quality issue with Onyx affects users with iPhone 8, iPhone 8 Plus, and iPhone X running iOS 12. Although the problem persists, we have activated an over-the-air optimization which should immediately improve audio playback for the affected devices. Our team is currently working hard to identify the root cause and will do our best to provide an update as soon as one is available.
Sep 17, 17:18 PDT
Update - We are still investigating the cause of this issue as well as determining if iPhone 8 users are affected. In the meantime, we made some changes to reduce audio choppiness for iPhone 8 Plus and iPhone X users running iOS 12 paired with Onyx.
Sep 17, 14:42 PDT
Investigating - We are currently investigating Bluetooth audio quality issues with Onyx paired with the iPhone 8 Plus as well as iPhone X running iOS 12.
Sep 17, 13:09 PDT
Orion Platform   Operational
Admin Portal   Operational
iOS Client   Degraded Performance
Android Client   Operational
Orion Voice Translation Service   Operational
Orion IFTTT Service   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2018

No incidents reported today.

Sep 18, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018

No incidents reported.

Sep 5, 2018

No incidents reported.