The Orion Platform is Experiencing Degraded Performance

Incident Report for Orion Labs, Inc.

Resolved

This incident has been resolved.

Posted Aug 24, 2023 - 13:25 PDT

Monitoring

One of backend services was causing degraded service. The service was restarted and performance returned to normal. We will continue to monitor the results.

Posted Aug 24, 2023 - 12:18 PDT

Identified

The issue has been identified, fix is being implemented.

Posted Aug 24, 2023 - 10:20 PDT

Investigating

We are currently investigating the issue

Posted Aug 24, 2023 - 09:51 PDT

This incident affected: Orion Clients & Mobile Applications (iOS Client, Android Client, Orion Web Dispatch), Orion Core Platform & APIs (Orion Platform, Admin Tools & Services), and Advanced Services (Orion Archive Service, Orion Voice Workflows).