Degraded Performance Affecting Some Samsung S8/S8+/Note 8 Devices

Incident Report for Orion Labs, Inc.

Resolved

This issue has been resolved. However, we will continue to monitor to ensure the best possible experience.

Posted May 01, 2018 - 14:07 PDT

Update

We are continuing to monitor for any further issues.

Posted May 01, 2018 - 13:59 PDT

Update

We are continuing to monitor for any further issues.

Posted May 01, 2018 - 13:59 PDT

Monitoring

There’s a new firmware update available for Onyx that will improve the audio issues for the affected Samsung devices. Simply download the latest version of the Orion app and then connect Onyx. The app will guide you through the firmware update process.

Posted Apr 24, 2018 - 10:31 PDT